FAQ
Any performance canceled by the Capitol Theatre, its clients, or artists will be eligible for a full refund.
In the event you are unable to attend, we will be happy to exchange your tickets for credit on account, less service charges. This must be done no less than 24 hours prior to the performance, by contacting the Box Office in person or by telephone 506-856-4379.
We cannot exchange tickets for a performance that has already taken place.
When the artist is at our venue, the performance will proceed as scheduled despite weather conditions. When travelling to the theatre in inclement weather, please allow extra time and refer to the province of New Brunswick's 511 information service regarding road conditions.
Tickets not used due to inclement weather cannot be refunded or exchanged.
Advertised prices include all fees; a $4.50 Capital Improvement fee for infrastructure projects and equipment purchases, and a $2.50 ticketing fee. Mailing fee additional: $2.00.
Since re-opening in 1993, over $7 million dollars have been invested in the Capitol, southeastern New Brunswick’s premier performing arts centre. Funds collected through the Capital Improvement fee, in addition to sums received from the public sector, are invested in stage and technical equipment. Countless building improvement projects have been completed, ensuring the facility is the best it can be for the artists who perform here and for you the patron.
Infants and children under two years of age are not permitted to attend performances for general audiences.
Infants and children under two are permitted to attend performances produced specifically for young audiences (i.e. children’s shows) and may attend at no cost if they are seated in the lap of another patron and do not require their own seat.
Children two years old and over require a ticket to a seat even if they will not be using their seat (sitting on the lap of another patron).
Children are expected to maintain the same level of conduct as other patrons. If they are disruptive to other patrons or to the artists’ delivery of the performance (i.e. crying, talking loudly, etc), they may be asked to temporarily leave the auditorium.
Patrons under the age of 14 must be accompanied by an adult.
All theatre goers are expected to behave in a respectful manner. Patrons may be asked to leave, without reimbursement, if once brought to their attention, the offensive behavior is not curtailed. Examples of behaviour that will not be tolerated include:
- Behaviour or actions that are threatening or violent in nature, including verbal or physical harassment of theatre staff and/or other patrons. This includes the use of abusive language and gestures, threats, cursing, or sexual language.
- Irresponsible use or consumption of illegal drugs or signs of impairment from use of alcohol or other substances.
- Repeated use of cellphones, laptops, or other electronic devices during the performance.
- Repeated photography, and audio or video recording of the performance.
- Conduct that results in damage to the theatre or other personal property.
- Any form of discrimination or harassment because of race, colour, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, or disability.
- Any disruptive, harmful, or disorderly behaviour or any act which, in the opinion of Theatre Management, presents a risk to safety of fellow patrons or staff, interferes with the show or otherwise targets other patrons’ enjoyment of the performance.
Should you arrive late, our volunteers will assist you in getting into the show during a break in the performance, ensuring the audience or the artists are not disrupted.
The Capitol Theatre main hall has 772 seats on two levels.
The Main Floor is barrier-free and the Capitol has a number of removable seats to accommodate wheelchairs. Simply call the Box Office ahead of time to reserve and purchase these seats at 506-856-4379. We are also pleased to participate in the Easter Seals Canada Access2 Card Program, which offers free attendance for those accompanying guests with mobility challenges.
Contact our Box Office staff for more information.
Yes, we have specialized equipment available. Simply inform the Box Office in advance at 506-856-4379 to reserve accordingly.
Yes, we reserve a number of seats in preferred sections of the Main Floor level in order to enhance the experience of those with visual impairments. Please contact the Box Office at 506-856-4379 to purchase those seats.
Yes, we have specialized seats available. Simply contact the Box Office at 506-856-4379 to purchase.
Yes, we reserve a number of seats in preferred sections of the Main Floor level in order to safely accommodate service animals. Simply contact the Box Office at 506-856-4379 to purchase.
Generally speaking, photos or videos can be taken without flash. Please listen to the pre-show announcement for show-specific information and restrictions. Please be respectful of others when using your device.
The Capitol is pleased to offer bar service for most performances before the show and during intermission. Service is suspended during the show. Beverages may be enjoyed in the hall during performances. A great selection of alcoholic and non-alcoholic products are available.
We do not sell bottled water. You may bring your own refillable bottle and fill it on site.
A performance at the Capitol runs approximately 2 hours, however may vary in length depending on the type of show and whether there is an intermission. This information is usually available on show days - call the Box Office at 506-856-4379 to find out.
On-street parking is free after 6 PM.
The Capitol Theatre, a not for profit organization, is committed to strengthening our community and is proud to support dozens of other not for profits and groups each year.
